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División Cuartos
Room division area
Vertical organization
7 modules, 27 lessons
1 enrolled students
Principiante
Your Instructor
P
Pedro Pinhal
30 years of experience. Bachelor's degree in Business Administration. Master's degree in Senior Business Management. Expert in hotel and resort openings. Specialist in building and training successful teams. Consolidated experience in all operational and financial areas. Specialization in marketing strategies.
Course Content
Module 1: Front desk
5 lessons
Guest arrival5 min
Check-out 5 min
Front desk cashier5 min
Shifts5 min
Payment process5 min
Module 2: Housekeeping
5 lessons
Room management process5 min
Linen and towel inventory control7 min
Supply inventory control process4 min
Staff control 5 min
Reports & KPI's to be delivered 6 min
Module 3: Bell boys
4 lessons
Check in & check out control 5 min
Luggage storage3 min
Equipment 1 min
Functions2 min
Module 4: Concierge
7 lessons
Main key Activities6 min
Control room 6 min
Guest service control 6 min
Reporting & KPI's5 min
Check in / check out control 4 min
Special amenities control4 min
Special requirements control5 min
Module 5: Public areas
3 lessons
Area distribution 3 min
Activities 4 min
Basic equipment 3 min
Module 6: Laundry
2 lessons
Activities 8 min
Responsabilities 4 min
Module 7: Organizational Chart
1 lessons
Organizational Chart3 min
$49
USDEnroll to access full content
7 modules, 27 lessons
2 hours of content
1 enrolled students
Level: Principiante
This course includes:
- Lifetime access
- Completion certificate
- Access from any device